SubscriptionFlow documentation

Testing & Preview

Before an email ever reaches a customer, you can see exactly how it looks and send yourself a real copy — right from the template editor.

Available onPro

Documents version1.5.5

Last updated

On this page

Where to find it: the Preview and Send test buttons inside any template editor (SubscriptionFlow → Email Center → [tab] → Edit).

What this does

  • Preview renders the email with realistic sample data in a live panel, so you can check layout, wording, and that placeholders resolve.
  • Send test emails the rendered template to any address you choose, so you can see it in a real inbox.

Both use sample values (your own account is used as the demo customer), so you can test safely without touching real customers.

How to use it

Preview

  1. Edit any template and make your changes.
  2. Click Preview.
  3. The panel re‑renders with sample data. Adjust wording and preview again until it looks right.

Send test

  1. In the same editor, type an address in the test field (defaults to something like you@example.com).
  2. Click Send test.
  3. Check that inbox. A confirmation message appears in the editor.

Test sends are lightly rate‑limited (a few seconds between sends) to prevent accidental spamming.

Tips & Best Practices

  • Preview after every edit — placeholders and formatting are easy to get slightly wrong.

  • Send a real test to yourself before enabling an email for customers — the inbox view can differ from the preview.

  • Test on mobile too — open the test email on your phone to check it reads well on small screens.

  • If tests don’t arrive, your site likely can’t send mail — set up SMTP (see the Troubleshooting guide) and check the Logs.

Frequently Asked Questions

Does the preview use real customer data?

No — it uses safe sample values (with your own account as the stand‑in customer).

Does a test email get logged?

Yes — it appears in Logs with the trigger test.

Why can’t I send another test immediately?

There’s a short cool‑down between test sends. Wait a few seconds and try again.

The preview looks fine but the test email doesn’t arrive — why?

Preview renders locally; sending depends on your site’s mail configuration. Configure SMTP and re‑check the Logs.

Email CenterEmail Center — OverviewTurn on, edit, preview, test and track every automatic email SubscriptionFlow sends: subscription, license, security, renewal and win-back messages.Email CenterSubscription EmailsAutomatic emails that keep customers informed about their subscription — from the welcome message to renewals, payments, and cancellations.Email CenterLicense EmailsAutomatic emails about license activity — when a website is activated or deactivated with a license, and when the allowed-sites limit is reached.Email CenterSecurity EmailsAccount-security alerts sent when two-factor settings change, recovery codes are regenerated, attempts run too high, or an email or password changes.